They can't even connect my fibre after all the info has been given to them.

On the 3rd of september I signed up with Home-Connect,as it was a Saturday i do understand that not all businesses are open and working.

I waited for monday and nothing happed did not get a call or an email from anyone, On Tuesday I submitted a ticket on there app to encounter whats is going.

Still not rep****, start a ehatsapp chat asking what is going on get passed around from one agent ro the next one can assist me after sending multiple photos of my ONT device that just needs to be actived.

Wednesday call the support number after requesting a call back that never happened, call again spoke to a support agent, i inform the agent that i only require that the fibre be actived qnd needs a username and password, get told i need to provide them with my own routers serial number before they can assist. After a long debate she told me that se will speak to the operations teams and email my. Still waiting for the email.

It is almost a week later and still no internet, have spoken to agent apon agent still no luck. Asked if i can close my account and tried a diffrent service provider and was told no it will just complicate thing.

Is there anyone one in the Home-connect office rhat can please provide me with service.

I will definitely not stay too long with home-connect. I will wait till my acoount is ative and then request a cancelation.

So please if anyone of the Home-Connect employees will please assist it will be greatly appreciated.