There are so many agents that I have to follow up each time on my order for WiFi

Dear valued customer, I apologize for the inconvenience and frustration you have experienced with our customer service team. I understand how important it is to receive consistent and helpful support. Firstly, I would like to apologize for any rudeness or unprofessional behavior you encountered from our agents. This is not the level of service we strive to provide, and I assure you that your feedback will be taken seriously. We will investigate the matter and take appropriate action to address this issue. Regarding your WiFi order, I understand the importance of having a reliable and efficient connection. I apologize for the inconsistencies and conflicting information you have received from our agents. Our senior support agents will take ownership of your order and provide you with accurate updates and assistance moving forward. Rest assured, we will do everything in our power to rectify the situation and provide you with the exceptional service you deserve. Thank you for bringing this matter to our attention, and I apologize once again for any inconvenience caused. We value your feedback and appreciate your patience as we work towards a resolution. Best regards, Home-Connect Customer Service