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mohamed B
1 reviews | Active since Nov 2019
26 Nov 2019, 11:10
Theft and bad service
Worst customer service experience. Tried to resolve a query which took weeks to get feedback. Service was not accessible for 2 months but monies was deducted in advance. Telephonically agreed to credit or refund me but in email sent a different story was given. Home-Connect cannot be trusted and seems to be a *******ed company
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
26 Nov 2019, 11:13Good Day please confirm your account name or number so we can Urgently investigate this.
Home-Connect's reply26 Nov 2019, 11:13
Official
Good Day please confirm your account name or number so we can Urgently investigate this.
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mohamed B's updateReviewer Update
26 Nov 2019, 11:35BASM003. Seems your investigation turnaround time is too long so don't expect answers or resolution soon. Further correspondence received is from junior staff who appears to be *********** to deal with my simple issues
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mohamed B's update26 Nov 2019, 11:35
Reviewer Update
BASM003. Seems your investigation turnaround time is too long so don't expect answers or resolution soon. Further correspondence received is from junior staff who appears to be *********** to deal with my simple issues
Home-Connect's replyOfficial
26 Nov 2019, 12:33Good Afternoon when a fibre break occurs due to a fibre provider ( third party provider) , Home-Connect cannot be held liable for fibre breaks or damages and your billing with Home-Connect will still proceed as per normal. In your specific case the Fibre Provider issued a report to indicate certain aspects with your fibre and this report was only availed to our accounts department after we requested a credit to pass on to you. Unfortunately we can not issue credit for third party breaks or faults. However we are waiting the outcome of the above mentioned report. We thank you for your continued support and patience.
Home-Connect's reply26 Nov 2019, 12:33
Official
Good Afternoon when a fibre break occurs due to a fibre provider ( third party provider) , Home-Connect cannot be held liable for fibre breaks or damages and your billing with Home-Connect will still proceed as per normal. In your specific case the Fibre Provider issued a report to indicate certain aspects with your fibre and this report was only availed to our accounts department after we requested a credit to pass on to you. Unfortunately we can not issue credit for third party breaks or faults. However we are waiting the outcome of the above mentioned report. We thank you for your continued support and patience.
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mohamed B's updateReviewer Update
26 Nov 2019, 12:49So customers will be billed even after you notified two months ago; as it is not Home-Connect's problem. Taking customers money appears to be your business model instead of customer experience. Will engage with the relevant regulatory bodies to see if such practices of payment in advance for data services that was not rendered
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mohamed B's update26 Nov 2019, 12:49
Reviewer Update
So customers will be billed even after you notified two months ago; as it is not Home-Connect's problem. Taking customers money appears to be your business model instead of customer experience. Will engage with the relevant regulatory bodies to see if such practices of payment in advance for data services that was not rendered