Thee most pathetic service!!!!!!!!!!!!!!!!!

Thee most pathetic experience,I did a change of address on the 19th of March, I moved on the 1st april, my April subscription is paid but to date i have no service. Consultants sound confused and expect me to know all the acronyms when speaking to me, i am so disgusted as I have been a customer of homeconnect for a few years and this is the first time I am experiencing such terrible service that I am now cancelling