KV
Kalay V

1 reviews | Active since Jul 2022

14 Jan 2026, 11:19

The worst service provider.

Please do not waste your time, money or energy on this company. They have a support team that can only help with basic queries. None of the support staff is technically skilled to troubleshoot and sort out technical issues. Call backs are promised; however, they don't come back to you. Managers are always busy with escalations and don't call you back. And worst of all, their cancellation policy is 2 months. I haven't had internet for 3 days, and I work from home. Home Connect doesn't care or have any consideration for its customers' needs. Once they sign you up, you are left on your own with no support at all.

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Replies (1)
Home-Connect
Home-Connect's reply14 Jan 2026, 11:20
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist