KM
Kashivan M
1 reviews | Active since Oct 2024
08 Oct 2024, 08:51
The worst procedure when comes to refund
The worst ISP to go with its going 6 months now since i have logged a refund with home-connect and am just been pushed around not getting feedback every time i call they say hold the line or must give them some time to investigate or i need to get in contact with payfast on whats going on and will call back and u don’t get the call from them when i call payfast they say only the Merchant can contact them the amount of emails i have sent with no replys as well
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
08 Oct 2024, 08:56I am truly sorry to hear about the challenges you have been facing with your refund request to Home-Connect. Your experience is certainly not reflective of the level of service we aim to provide. I completely understand your frustration and I apologize for any inconvenience this has caused you. Rest assured, an agent will be in contact shortly to assist.
Home-Connect's reply08 Oct 2024, 08:56
Official
I am truly sorry to hear about the challenges you have been facing with your refund request to Home-Connect. Your experience is certainly not reflective of the level of service we aim to provide. I completely understand your frustration and I apologize for any inconvenience this has caused you. Rest assured, an agent will be in contact shortly to assist.
KM
Kashivan M's updateReviewer Update
08 Oct 2024, 09:25Am shocked at the response i just got from home-connect in space of 10mins they reply to my post and i get a phone call for a review they can act fast but not when the customer calls and send mails
KM
Kashivan M's update08 Oct 2024, 09:25
Reviewer Update
Am shocked at the response i just got from home-connect in space of 10mins they reply to my post and i get a phone call for a review they can act fast but not when the customer calls and send mails
Home-Connect's replyOfficial
08 Oct 2024, 09:32Dear Kashivan, thank you for the feedback. We humbly apologize for the inconvenience caused, rest assured, we are working on your query. Kind regards, Home-Connect Team
Home-Connect's reply08 Oct 2024, 09:32
Official
Dear Kashivan, thank you for the feedback. We humbly apologize for the inconvenience caused, rest assured, we are working on your query. Kind regards, Home-Connect Team
KM
Kashivan M's updateReviewer Update
30 Oct 2024, 20:42To Morategi Lechelele
The agent that went the extra mile and did what other agents couldn’t do in the past months just to get in contact with payfast and request a pod as i did receive from day 1 all Morategi did the impossible and got the the pod within 24hrs everything was sorted out she called everyday with feedback and kept in contact till the refund was complete
Home-connect needs more agents like Morategi that will resolve all customers issues in no time
Thank you so much Morategi
The agent that went the extra mile and did what other agents couldn’t do in the past months just to get in contact with payfast and request a pod as i did receive from day 1 all Morategi did the impossible and got the the pod within 24hrs everything was sorted out she called everyday with feedback and kept in contact till the refund was complete
Home-connect needs more agents like Morategi that will resolve all customers issues in no time
Thank you so much Morategi
KM
Kashivan M's update30 Oct 2024, 20:42
Reviewer Update
To Morategi Lechelele
The agent that went the extra mile and did what other agents couldn’t do in the past months just to get in contact with payfast and request a pod as i did receive from day 1 all Morategi did the impossible and got the the pod within 24hrs everything was sorted out she called everyday with feedback and kept in contact till the refund was complete
Home-connect needs more agents like Morategi that will resolve all customers issues in no time
Thank you so much Morategi
The agent that went the extra mile and did what other agents couldn’t do in the past months just to get in contact with payfast and request a pod as i did receive from day 1 all Morategi did the impossible and got the the pod within 24hrs everything was sorted out she called everyday with feedback and kept in contact till the refund was complete
Home-connect needs more agents like Morategi that will resolve all customers issues in no time
Thank you so much Morategi
Home-Connect's replyOfficial
31 Oct 2024, 08:04Thank you for the feedback, Kashivan!
Home-Connect's reply31 Oct 2024, 08:04
Official
Thank you for the feedback, Kashivan!