THE WORST EXPERIENCE EVER!!! THEY ALSO LIE

THE WORST EXPERIENCE EVER!!! THEY ALSO LIE

I still don’t have connection even now, after 4 days. Today is the fifth day since I logged a ticket. I was told today that I still have to wait 24 to 72 hours. I was also told that the credit department will “decide” if I should be credited even though it’s been 4 days with NO connection to the internet and I am paying.

All this time I was the one calling and following up and I was told technicians are looking into it. The technician only came yesterday and when I asked why do they take so long to look into issues he said to me, the ticket only cam through to him yesterday, which means all this time Home Connect was lying to me.

When you chat to the consultant on WhatsApp they respond after 1 hours 30 minutes, but when you don’t respond for 2 minutes, they tell you they are going to close the ticket. How nonsensical!!!