The worst customer service: Quick to Sell, Slow to Service, Absent for cancellation

Without a doubt the least customer focused service provider I have ever dealt with. They are quick to sell, slow to service, and intentionally absent for cancellations

I have a contract I am trying to cancel 6 weeks in advance I tried via the app, which was not working I then attempted to give notice via email, but was instructed to use the app - and so i tried again - followed by an email back showing that the app was not working Similar response - I have to use the app (and now a reminder that I better do it before the end of the month to avoid being charged due to less than a month notice

I followed up with a phone call to them to explain the issue - to be met with the parrot response again: Use the app to cancel. And I was just blocked over and over again for trying to escalate

Home-Connect - you cannot force someone to use a comms channel because you want it. The app did not even exist when I signed up - so throwing T&Cs at me mean nothing when your *********** people cannot react to a real situation. I DONT WANT YOUR APP ON MY PHONE AND IT DOES NOT WORK

Today I managed to get another way onto the portal - and made a decision to drop my data service amount for the last month before I schedule the cancellation. Only now to be met with an error that I cannot request a cancellation as I have requested a change in service the month before

WHAT ON EARTH IS GOING ON?

Absolutely pathetic service.