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Billi B
1 reviews | Active since Jan 2025
10 Jan 2025, 10:01
The staff called often and were incredibly friendly, they made sure that Vumatel was following up when they should and they prioritized my time
The staff called often and were incredibly friendly, they made sure that Vumatel was following up when they should and they prioritized my time. Everything happened quickly and I was always informed about what was happening. Highly recommend
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Replies (2)
Home-Connect's replyOfficial
10 Jan 2025, 10:06Dear Billi, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff provided you with exceptional service and that Vumatel followed up promptly, prioritizing your time. At Home-Connect, we strive to ensure that our customers are well-informed throughout the process, and we are thrilled to know that everything happened quickly and efficiently for you. We truly appreciate your recommendation and look forward to serving you again in the future. Warm regards, Home-Connect Customer Service.
Home-Connect's reply10 Jan 2025, 10:06
Official
Dear Billi, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff provided you with exceptional service and that Vumatel followed up promptly, prioritizing your time. At Home-Connect, we strive to ensure that our customers are well-informed throughout the process, and we are thrilled to know that everything happened quickly and efficiently for you. We truly appreciate your recommendation and look forward to serving you again in the future. Warm regards, Home-Connect Customer Service.
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Billi B's updateReviewer Update
02 Feb 2026, 13:18Since the last time I needed to interact with Homeconnect, my opinion has changed vastly. I have been billed for an account they insisted I wouldn't be billed for during an account transfer, they lost my new account on their system and now are ignoring my tickets and calls for help as my WiFi is down. I work from home and need WiFi for my job. This is really dissapointing to me, as they were so good initially
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Billi B's update02 Feb 2026, 13:18
Reviewer Update
Since the last time I needed to interact with Homeconnect, my opinion has changed vastly. I have been billed for an account they insisted I wouldn't be billed for during an account transfer, they lost my new account on their system and now are ignoring my tickets and calls for help as my WiFi is down. I work from home and need WiFi for my job. This is really dissapointing to me, as they were so good initially