The service was a bit slow but as soon as I was allocated an agent (Mbali Twaai), it was speedy

The service was a bit slow but as soon as I was allocated an agent (Mbali Twaai), it was speedy. She gave me easy instructions to follow and had explained to me why I had network outage. She further logged a ticket with operserve on my behalf. Even though my connection is not yet fixed however, I commend Mbali for her great service