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Zane Z
1 reviews | Active since Dec 2021
23 May 2024, 10:47
The reason why I am giving 5 stars is because of the technician that supported me
The reason why I am giving 5 stars is because of the technician that supported me. ***, Dino. I have dealth with many techs but Dino takes customer to a whole new level. Brilliant communicator, very caring, follows up and does every possible thing to get you going. It would be advantageous for the rest of Home Connect staff and especially management to take note of the brilliant example Dino sets for Home Connect. Thank you Dino you are an example of excellent customer care which many companies seem to forget.
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Replies (3)
Home-Connect's replyOfficial
23 May 2024, 10:52Dear Zane, Thank you for taking the time to share your positive experience with our technician, Dino. We are thrilled to hear that Dino provided you with exceptional support and went above and beyond to ensure your satisfaction. Your kind words about Dino's communication skills, care, and dedication to resolving your issue mean a lot to us. We truly appreciate your feedback and will make sure to pass on your praise to Dino and the management team. At Home Connect, we strive to deliver top-notch customer service, and Dino exemplifies the level of excellence we aim for. Your feedback reinforces our commitment to providing outstanding support to all our customers. If you ever need assistance in the future, please do not hesitate to reach out. We are here to help. Thank you once again for choosing Home Connect. Warm regards, Home Connect Customer Service.
Home-Connect's reply23 May 2024, 10:52
Official
Dear Zane, Thank you for taking the time to share your positive experience with our technician, Dino. We are thrilled to hear that Dino provided you with exceptional support and went above and beyond to ensure your satisfaction. Your kind words about Dino's communication skills, care, and dedication to resolving your issue mean a lot to us. We truly appreciate your feedback and will make sure to pass on your praise to Dino and the management team. At Home Connect, we strive to deliver top-notch customer service, and Dino exemplifies the level of excellence we aim for. Your feedback reinforces our commitment to providing outstanding support to all our customers. If you ever need assistance in the future, please do not hesitate to reach out. We are here to help. Thank you once again for choosing Home Connect. Warm regards, Home Connect Customer Service.
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Zane Z's updateReviewer Update
23 May 2024, 11:00Thank you for your prompt response, if I may suggest that you respond as promptly on your internal ticket system it would definitely improve Home Connect as a whole.
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Zane Z's update23 May 2024, 11:00
Reviewer Update
Thank you for your prompt response, if I may suggest that you respond as promptly on your internal ticket system it would definitely improve Home Connect as a whole.
Home-Connect's replyOfficial
23 May 2024, 11:03Dear Zane, Thank you for your feedback and suggestion. We appreciate your input regarding our internal ticket system response times. Your comments are valuable to us as we continuously strive to enhance our services and overall customer experience. Rest assured, we will share your suggestion with the relevant team to improve the efficiency of our internal ticket system responses. Your feedback helps us identify areas for improvement, and we will work diligently to address this matter. If you have any further suggestions or concerns, please feel free to share them with us. We are here to listen and make your experience with Home Connect even better. Thank you for choosing Home Connect. Best regards, Home Connect Customer Service.
Home-Connect's reply23 May 2024, 11:03
Official
Dear Zane, Thank you for your feedback and suggestion. We appreciate your input regarding our internal ticket system response times. Your comments are valuable to us as we continuously strive to enhance our services and overall customer experience. Rest assured, we will share your suggestion with the relevant team to improve the efficiency of our internal ticket system responses. Your feedback helps us identify areas for improvement, and we will work diligently to address this matter. If you have any further suggestions or concerns, please feel free to share them with us. We are here to listen and make your experience with Home Connect even better. Thank you for choosing Home Connect. Best regards, Home Connect Customer Service.