The overall experience with opening an account with Home-Connect was seamless, the router was delivered much much earlier than expected

The overall experience with opening an account with Home-Connect was seamless, the router was delivered much much earlier than expected. I submitted an online application on a Thursday afternoon, by Monday the Metro Fibre installation guys were at my house and on Tuesday the router was delivered, pre-configured and all ready for me to use. It was great. One point of improvement I'd like to point out is their WhatsApp Business number (+***5), the day I placed an order(Thursday), I sent that number a query regarding my application, my message was never attended to until I actually called the help line on Monday. The WhatsApp number states that their support hours are from Monday to Friday (7am to 8pm) and Sat/Sun (8am - 2pm), I did not get any support during those hours at all.