The most horrible service ever

I would like to cancel my subscription with home connect. I want this to be my last month and please don't send me some complicated links. I can't pay and beg to be reconnected ,the funny thing us that you bank with the same bank I bank with and you want to tell me the money hasn't reflected. What in the incompetence is that...I have already requested your agent to send me a link to cancel...I will go to a SP that actual cares about its customers.