SM
Slindile M
1 reviews | Active since Oct 2022
30 Mar 2024, 19:29
The link is down
I am currently not impress with the service I am receiving, I've paid full amount but my service are currently down still, if by COB tomorrow our line is still off. May I please get a refund of all these days I've paid for and cancel my services with you. I will look for another ISP to will attend to our concerns.
Your urgent reply will be highly appreciated
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Home-Connect's replyOfficial
31 Mar 2024, 07:45Dear Slindile,I apologize for the inconvenience you are facing with our services. I understand your frustration and I assure you that addressing this issue is our top priority.I will escalate your case to our technical team immediately to investigate and resolve the service disruption.I value your business and I am committed to ensuring that your concerns are addressed promptly. Thank you for bringing this to our attention.Please feel free to reach out if you have any further questions or require assistance.Warm regards,Home-Connect Customer Service Advisor
Home-Connect's reply31 Mar 2024, 07:45
Official
Dear Slindile,I apologize for the inconvenience you are facing with our services. I understand your frustration and I assure you that addressing this issue is our top priority.I will escalate your case to our technical team immediately to investigate and resolve the service disruption.I value your business and I am committed to ensuring that your concerns are addressed promptly. Thank you for bringing this to our attention.Please feel free to reach out if you have any further questions or require assistance.Warm regards,Home-Connect Customer Service Advisor