The last 3 days we had a bad experience with home connect , bad service , non professional wich caused us losing 3

Dear Nurit Tal, Thank you for bringing this matter to our attention. We apologize for the inconvenience and the negative experience you have had with our Home-Connect service. We strive to provide excellent and professional service, and it is disheartening to learn that we fell short of your expectations. We're glad to hear that our technician, Julius, was able to resolve the issue with your telephone lines and the internet today at 12:00. We understand that the downtime has caused significant disruption to your business, and I sincerely apologize for the inconvenience and any financial loss you may have suffered as a result. We take such incidents seriously and will investigate the root cause of the problem to ensure it does not happen again in the future. Our goal is to continuously improve our services and ensure the highest level of customer satisfaction. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We value your business and appreciate your patience and understanding.