The fibre installation process did not go as smoothly as I would have liked

The fibre installation process did not go as smoothly as I would have liked. However, once we determined the cause of the delay, the people at Home-Connect made a concerted effort to expedite the process. While we obviously would have preferred the application to have been processed without any issues, we know that mistakes can happen, especially when there is more than one company involved in the process. The more important indicator of a company's customer service is how they go about rectifying an issue when it occurs and in this regard Home-Connect passed with flying colours.