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ZWIVHUYA N
1 reviews | Active since Jul 2014
29 Nov 2023, 16:08
The customer service agents all say very different things and lie
HORRIBLE HORRIBLE experience, this is the second time I’m having issues and they are not properly addressed. The first issue I had was in the beginning of the service which should have been a sign for me to take my business elsewhere but I decided to give them a chance. I am having a billing issue and I am being given the run around and being **** to which makes it even more frustrating.. I would give them negative stars if I could
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
29 Nov 2023, 16:22Dear ZWIVHUYA, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply29 Nov 2023, 16:22
Official
Dear ZWIVHUYA, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
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ZWIVHUYA N's updateReviewer Update
30 Nov 2023, 08:50I have not received any call from Home Connect
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ZWIVHUYA N's update30 Nov 2023, 08:50
Reviewer Update
I have not received any call from Home Connect
Home-Connect's replyOfficial
30 Nov 2023, 12:59Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply30 Nov 2023, 12:59
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
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ZWIVHUYA N's updateReviewer Update
01 Dec 2023, 08:31My issue is still not resolved, please get a senior agent to still contact me.Every agent that kept on calling yesterday just kept on disconnecting. So I hope there will be better connection on your side to have this issue resolved
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ZWIVHUYA N's update01 Dec 2023, 08:31
Reviewer Update
My issue is still not resolved, please get a senior agent to still contact me.Every agent that kept on calling yesterday just kept on disconnecting. So I hope there will be better connection on your side to have this issue resolved