The agent who helped me, Princess, was very helpful and also very upbeat which I enjoyed

Dear Nicholas, Thank you for reaching out to us and sharing your positive experience with Princess. We are delighted to hear that she was able to assist you effectively and efficiently in resolving your issue with such a positive attitude. We truly appreciate your feedback and will make sure to pass on your gratitude to Princess for a job well done. If you have any further questions or require assistance in the future, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.