Thank You Rotondwa

My wifi was not connecting after a national outage & my husband and I could not for the life of us figure out what the issue was. I called in for assistance and have to give credit to Miss Rotondwa for being patient with me in trying to assist me to connect. After some troubleshooting and then realizing my cable needed to be in the LAN1 port on the router box . LOL.

Rotondwa made sure to let us know not to move the cables around when there is an issue and to always check the Home-Connect app for outage reports before self-troubleshooting.

I've given her 4 stars because I believe you can hear a smile through the phone and if anything I felt like she was not smiling which meant I got a sense that she was not to keen on assisting. Smile girl, it goes a long way!

To add on, I have been a home-connect client with vumatel for about 5 years now and I havent had issues before, this was my first. Thanks for that! Keep it up & dont ever be like eskom!