LM
Lerato M

1 reviews | Active since Sept 2020

04 Oct 2024, 16:21

Thando and King are the KINGS AT HOME CONNECT

Thando and King are excellent consultants!!!

Not only was I not connected without any reason, they investigated the matter and kept in constant communication with me,giving me updates about what was going on.

I disconnected on the 3rd of September with no reason and I got Thando who was assisted me and got me reconnected. I was then disconnected on the next day, 4th of September and I spoke to a manager named Nikita who said she will get back to me, did she get back to me??? Nope ,she did not!!!! I them called again and got hold of King who was excellent,these 2 guys are excellent consultants!!! Now Nikita can learn a thing or 2 from them, now I dont understand why i keep getting disconnected when I paid but Thando and King came to the rescue , especially because I work from home.

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Replies (1)
Home-Connect
Home-Connect's reply04 Oct 2024, 16:27
Official
Thank you for sharing your experience with us. I am glad to hear that Thando and King were able to assist you effectively and provide you with the necessary support to get reconnected. I apologize for the inconvenience caused by the disconnections and the lack of communication from Nikita. I will ensure that your feedback is passed on to the relevant team members to address the issues you have raised. If you encounter any further difficulties or have any questions, please do not hesitate to reach out to us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.