TM
Tanya M
1 reviews | Active since Apr 2018
10 Jul 2023, 15:34
Terrible Turnaround time
I am starting to regret joining the company. My fibre line has not been working since Thursday, That's only less than a week of the initial installation (Which I also had to Google and watch videos to even get it working as I wasn't getting much help). I have been calling the company you use (BritelinkMCT) to get a tech since early morning, if the line is not going through, the agents talk like they're being forced. I had an appointment for 16:30 which has now been moved to tomorrow yet at the end of the month. The entire bill will remain unchanged.
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Home-Connect's replyOfficial
10 Jul 2023, 15:59Thank you for your feedback, Tanya. An agent will be in contact with you shortly.
Home-Connect's reply10 Jul 2023, 15:59
Official
Thank you for your feedback, Tanya. An agent will be in contact with you shortly.
TM
Tanya M's updateReviewer Update
11 Jul 2023, 09:20When is your definition of "shortly"? after moving the appointment to 08:00 today, your techs don't show up nor communicate on the reason for not pitching. Another 10 minutes on a call with your *********** people and all I got was "We're sending your details". How many times do you need my details????
TM
Tanya M's update11 Jul 2023, 09:20
Reviewer Update
When is your definition of "shortly"? after moving the appointment to 08:00 today, your techs don't show up nor communicate on the reason for not pitching. Another 10 minutes on a call with your *********** people and all I got was "We're sending your details". How many times do you need my details????