Terrible timing!

How does Home Connect expect people to work and study from home when their internet connection is more down than up. For the past 3 weeks, during the course of the working week and working day, we suffer with intermittent internet access. We cannot attend online meetings, cannot complete work. Why do you choose to have down time during the working day? The technical team will then only call you when the internet is back up and tell us that there is no issue.