1 reviews | Active since Apr 2009
Terrible Support - Client No More!
I have been a client since 2019. Recently more and more service interruptions that remain unexplained to me, and on top of it many emails and support requests were never even acknowledged. WhatsApp support line is as useless as talking to a wall. Even promises of being called back and almost half a day later - and still no call from them. Now all of a suddenly I get told LinkAfrica was bought out my Metrofibre and the blame game begins - Was not even informed about this at all.
I've been a client for many years - and clearly Home-Connect is not the same company anymore.
Absolutely disgusting. I will be cancelling my services with Home-Connect this month and moving to an ISP that actually has an interest in customer services.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist .
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist .
Kind regards.
Home-connect.
3 emails later
services requests via email
telephone calls
and logged calls via support portal
Absolute disgusting service. First you change my services without my consent, then take your sweet time to sort out the trouble you caused. Does not matter how many calls one logs or how may times one tries to call - you just never seem to resolve issues.
I warned you last month that I will cancel my subscription - but you assured me all is good. Clearly your organisation just LOVES lying to clients.
3 emails later
services requests via email
telephone calls
and logged calls via support portal
Absolute disgusting service. First you change my services without my consent, then take your sweet time to sort out the trouble you caused. Does not matter how many calls one logs or how may times one tries to call - you just never seem to resolve issues.
I warned you last month that I will cancel my subscription - but you assured me all is good. Clearly your organisation just LOVES lying to clients.