Terrible support after becoming a client. Disappointed.

They are only focused on sales. Once singed as a customer support is lacking. I've been reporting international speed issue since the start of my subscription with them (I get one tenth of my rate speed on downloads). They've sent a technician to investigate the report, and she confirmed there is an issue. Her words was they would fix it within a few working days or at least keep me up to date on the progress. She even said Home-Connect is aware of the fact that they have international speed issues, but it doesn't seem to be a priority for them. It's been a hassle to get any response from them and it's been a just over a month since the first ticket was logged (closed since then, but not resolved..?) It's been another week since my last email and still waiting on any feedback.

Stay clear if you use any international services and want high quality hassle free internet.