kP
kyle P

1 reviews | Active since Apr 2018

26 Mar 2024, 15:48

Terrible support

I have been with Home-Connect for just over 2 years now just for them to randomly cancel my service with them after paying my fees.

The staff had no clue what was going on and I spent over 4 hours with their support just to find this out.

They also make changes to their process without evening notifying the client. And now send their invoices differently.

I don't know if there is new management or something but the service has really declided from when I started with them.

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Replies (1)
Home-Connect
Home-Connect's reply26 Mar 2024, 15:50
Official
Dear Kyle, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.