Terrible Support

In the last two months I've had two instances where my fibre line was not working for a week. The first time was at the end of February. I had to call three to four times everyday and each time the person in support did the same thing but never resolved the issue. Also, they kept saying that will get back to me but they never did. I always had to phone and follow up. (Even though at the time nobody in out complex had their lines working - they insisted that everything was working fine). The only time when someone came to my place was after the issue was fixed on it's own.

On Thursday, my line wen down again. I was told that I had to wait 3 working days to have the issue resolved (which is this Tuesday). I had to sit the entire weekend without internet - yet I still have to pay for a service I am not receiving. I SHOULD ACTUALLY BE PAYING PRO-RATA RATES for this service.

I have work to do and assignments to submit to university yet I have to sit and wait. When I called on Thursday they said that they will get back to me... but till now nobody has contacted me (even though I called them thrice).

I am actually considering moving to another ISP because of this shoddy service.