Terrible service, no support, and charging to fix their own failure

Absolutely terrible service,

I am paying for a 250 Mbps line, yet the service is often unusable. I provided screenshots showing speeds below 0.5 Mbps and ping over 500 ms, which is nowhere near what I’m paying for.

From the first day I reported the connectivity issues, I requested that a technician be sent out. Home-Connect refused. Instead, they blamed my equipment, told me to buy a new router, and after refusing to buy a new router out of my own pocket, they supp**** a replacement router themselves, which did not fix the problem. Then they proceeded to waste my time for 2 weeks just doing latency tests.

Only after that did they say a technician was required, but then told me I would have to pay R650 just for the technician to come out, with additional charges depending on how long the technician takes to figure out what was wrong. I refused to pay to fix a service I am already paying for.

After I made it clear that I would not pay for the technician, I then spent three weeks trying to contact them to cancel the service, repeatedly calling with no answer.

Despite the service still not working, they are still trying to force me to keep paying until the end of February.

Poor service, no accountability, and charging customers to fix their own failures. I would not recommend Home-Connect.