CW
Claudia W
1 reviews | Active since Jan 2020
22 Aug 2023, 07:22
Terrible Service - Internet down for 5 days !!!!!!
My internet has been off since Friday 18 August 16:00 untill Sunday 20 August 13:00. It then proceeded to go off again at 21:00 20 August and only retutened back on at 5:00 on the 21 August. Then again at 17:00 on 21 August internet went off again and as I sit here today 22 August my inernet is still down! I cannot accept this anymore! Frogfoot nor home connect knows what they are doing and keep telling me that the technicians are on site, how useless are these technicians if they cannot manage to fix the fibre lines properly the first time????? Sick and tired of these useless useless useless suppliers !!!
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Home-Connect's replyOfficial
22 Aug 2023, 19:12Dear Claudia, We completely understand your frustration with the ongoing internet issues you've been experiencing. We apologize for the inconvenience caused and we assure you that we will do our best to assist you in resolving this matter. We understand that the internet outage started on Friday, August 18th, and has been intermittent since then, with multiple occurrences of downtime. It is indeed frustrating when technicians are unable to resolve the issue on the first visit. Rest assured, we will follow up on your case and ensure that it is resolved as soon as possible. Thank you for your patience and understanding. Kind regards
Home-Connect's reply22 Aug 2023, 19:12
Official
Dear Claudia, We completely understand your frustration with the ongoing internet issues you've been experiencing. We apologize for the inconvenience caused and we assure you that we will do our best to assist you in resolving this matter. We understand that the internet outage started on Friday, August 18th, and has been intermittent since then, with multiple occurrences of downtime. It is indeed frustrating when technicians are unable to resolve the issue on the first visit. Rest assured, we will follow up on your case and ensure that it is resolved as soon as possible. Thank you for your patience and understanding. Kind regards