TR
Timothy R
1 reviews | Active since Jul 2011
06 Feb 2024, 20:32
Terrible service - How far you have fallen
End of day 2 without my fibre connection with Home-connect. I keep phoning and get told they are waiting on Octotel the send a technician. I keep getting sms's from them starting with dear valued client...what *******, as there is no valued relationship from their side. I raved about this company, but in all honesty, their service is terrible. How far you have fallen in the service department. Moral of my story, stay away from this company
Helpful (0)
Replies (2)0
Replies (2)TR
Timothy R's updateReviewer Update
06 Feb 2024, 20:38Sure, with the following message you have been sending me the last 2 days...yes, I know, it's an automated response
Dear valued customer, please note that we are aware that your link is still down, we want to assure you that we are following up with the Fibre Network Operator and will provide you with feedback. Regards, Home-Connect Support
Dear valued customer, please note that we are aware that your link is still down, we want to assure you that we are following up with the Fibre Network Operator and will provide you with feedback. Regards, Home-Connect Support
TR
Timothy R's update06 Feb 2024, 20:38
Reviewer Update
Sure, with the following message you have been sending me the last 2 days...yes, I know, it's an automated response
Dear valued customer, please note that we are aware that your link is still down, we want to assure you that we are following up with the Fibre Network Operator and will provide you with feedback. Regards, Home-Connect Support
Dear valued customer, please note that we are aware that your link is still down, we want to assure you that we are following up with the Fibre Network Operator and will provide you with feedback. Regards, Home-Connect Support
Home-Connect's replyOfficial
07 Feb 2024, 07:17Dear Andre,We understand your frustration and disappointment with the current situation regarding your fibre connection with Home-Connect.We apologize for the inconvenience caused and the delay in resolving the issue. We want to assure you that we take your concerns seriously and we are actively working to address the problem. We apologize for the automated messages you have been receiving. I understand that they may not provide much reassurance given the ongoing connectivity problem. Please know that we value your business and we are doing everything we can to rectify the situation as quickly as possible.We understand that this experience has affected your perception of our company's service. We strive to provide excellent customer service and I apologize for falling short of your expectations in this instance. Your feedback is important to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. If there is anything else I can assist you with, please do not hesitate to let us know. Thank you for your patience and understanding.Kind regards,Home-Connect Support
Home-Connect's reply07 Feb 2024, 07:17
Official
Dear Andre,We understand your frustration and disappointment with the current situation regarding your fibre connection with Home-Connect.We apologize for the inconvenience caused and the delay in resolving the issue. We want to assure you that we take your concerns seriously and we are actively working to address the problem. We apologize for the automated messages you have been receiving. I understand that they may not provide much reassurance given the ongoing connectivity problem. Please know that we value your business and we are doing everything we can to rectify the situation as quickly as possible.We understand that this experience has affected your perception of our company's service. We strive to provide excellent customer service and I apologize for falling short of your expectations in this instance. Your feedback is important to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. If there is anything else I can assist you with, please do not hesitate to let us know. Thank you for your patience and understanding.Kind regards,Home-Connect Support