Terrible service Home-Connect

I have never experienced such poor service in my life I have not had internet since last week Tuesday 13/06/2023, the matter was reported to Home-Connect on Wednesday morning 14/06/2023 and they promised to resolve the issue within 24-72 hours SLA. Today its Monday 19/06/2023 and still not resolved, All the agents keep telling me that they are fixing the issue or escalating the issue or blaming it on their service providers how-ever they don't give feedback i must call them daily to hear a generic response every day. This is really a **** POOR SERVICE ESPECIALLY FROM THE CONSULTANTS WHO SEEM TO BE QUITE CLUELESS!! MY TICKET NUMBER IS ISP***, CAN SOMEONE WITH AT-LEAST HALF A BRAIN CELL ASSIST IN GETTING A TECHNICIAN TO FIX AND REC-CONNECT US PLEASE!! THE MERE FACT THAT THESE HOME FIBRE CONNECT COMPANIES ARE RUNNING A MONOPOLY IN OUR AREAS WHERE YOU FIND THAT THEY HAVE NO COMPETITION REALLY NEEDS TO BE LOOKED AT COZ NOW THEY CAN TREAT YOU LIKE TRASH WITHOUT REPERCUSSIONS AS YOU HAVE LIMITED OPTIONS.