MS
Matimba S
1 reviews | Active since Mar 2021
13 Dec 2023, 16:55
Terrible Service from Home-Connect ISP - I do not recommend Home-Connect to Anyone who values their time and money
Very Terrible ISP service, I'm paying for a 200Mbps/200Mbps Fibre connection, but I'm getting 3.5Mbps/7.74Mbps instead, the line is very unstable, it goes as high as 500Mbps at times and drops to about 1.18Mbps/3.29Mbps. This all started when Zoom did a compulsory upgrade from the 5th-11th of November, till date, Home connect together with Zoom have not resolved this issue yet Home-Connect continues to deduct R928 off my account for a service they are not providing.
I've wasted lot's of time and money calling Home connect I get is, we're escalating your matter, we're waiting for Zoom's response etc. for over a month, and even now as I type this, Home-connect reported they are waiting for Zoom.
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Home-Connect's replyOfficial
13 Dec 2023, 17:34Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply13 Dec 2023, 17:34
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards