Terrible Service!!

Terrible service!

After more than 7 years with Home Connect, and without ever missing a single payment, I have now been unfairly debited for a router that I was never informed needed to be returned.

I contacted Home Connect twice prior to my cancellation date to confirm that everything was in order and to ensure that no additional amounts would be debited. At no point was I told that the router had to be returned, nor was any communication sent to me regarding this requirement.

It was only after the unexpected deduction that I contacted Home Connect, and only then was I informed that the charge was for the router. This raises serious concerns:

What would have happened had I not called?

At which stage was Home Connect planning to communicate this requirement?

This experience is extremely disappointing and does not reflect the service I expected after years of loyal support.