Terrible Service Delivery and Incompetancy from employees.

I thought when cancelling my previous ISP to Home-Connect i thought i will have a peace of mind but instead i'm having a lot of frustrations due to poor service delivery and incompetance. Home-Connect put platforms in place that are useless or beneficial to its employees. Yesterday i tried to contact Home-Connect through their whatsapp portal which i never got any assistance but left me frustrated. I only got a message saying "Thank you for contacting Home-connect ,please wait while we direct you to an available agent." how long do i have to wait to be attended to? Every company have a turn around time to respond to queries but with Home-Connect there's no matter of urgency.

I have a pending query from February 2022 for my refund and no one is bothering to provide feedback as to what is the hold up in getting my refund but i got an sms saying "Unfortunately my application was sunspended for not completing payment, please use the link to complete the process.https://reach.home-connect.co.za/servicesuspendedredirect." and i have updated my banking details and immediately you debited my account but when i have queries you don't bother to call or attend to queries we are having. Please sort this refund issue A.S.A.P or this will be my last month with Home-Connect as i can shop around for a better ISP.