terrible service

I made an application for Fibre activation on the 20th of September, for 2and half weeks there was a delay from the Infrastructure installer (celerity networks). Celerity networks completed activation on their side on the 7th of October and they state that they sent an email to Home-connect o notify them of this.

from the 7th of September with countless emails and phone calls, Home connect hasnt contacted me with the activation on their side and the router delivery. i hope this is not the kind of service that i should expect continuously as a home connect client. all agents keep saying they will expedite the issue to the operations team, my emails have not been responded to