Terrible Service

Honestly the worst client service...

When they connected the fibre initially it was bad, no one gets back to you... You don't get feedback. Endless phone calls to them... Can still forgive them for that, as it might be teething problems in the beginning... (even if its 5 days into the month)

Then comes the first bill. (Just a message, no actual account)

Again, no feedback - no response or replies on email queries and then you suddenly get a message that your service will be disconnected due to non payment within the next 10 minutes... (A direct debit which THEY automatically grab from your bank account)

Calling, explaining, reasoning and spending 25 minutes on a phone to a call centre agent, who has to again explain to someone else and make you hold, but the managers are not available... and you are not allowed to talk to someone in accounts. (Rather keep you holding whilst they explain to someone on the other end)

Please let me remind myself to never recommend you to anyone in my neighbourhood again. Really sorry i did...