Terrible service but 2 exceptional employees

My connection was supposed to be activated by the 1 July 2025 by the 4th July nothing has been done and my line not released by Supersonic. I arranged it myself to have my line released on Friday the 4th July and then the battle ensued to have my line activated at HC, and what a drama it was due to a lack of interest from most of the individuals that I dealt with, with the exception of the below mention HC staff. My 5 star rating is specifically for 2 H-C employees that deserve to be celebrated for their integrity and commitment to customer service. Innocentia Kgaphola (***) who was honest in regards how quick she can get someone from the operations dept to assist me with setting up my self-owned router, and that kept following up with me. Thato Makete from the Customer Service department that didnt know how to setup my Zyxel router, she was honest about it, YET we worked through it together and managed to configure my router! I had a deadline to meet and needed to be connected over the weekend, hence the urgency to get my connection sorted ASAP! These two Ladies are exceptional employees and should be rewarded and cherished as HC ambassadors. For the rest of the HC employees that couldnt bother to follow up, dropped calls while Im on the line, Nikkita Moodley that ignored my calls that was assigned to her, even after I repeated called to follow up with her, she is unreachable! You do not belong in a industry where customer service is how you earn your living! I hope that my initial experience with HC doesnt set the tone for the rest of the relationship or I will get rid of them faster than I can look for a new ISP! Unfortunately, your overall rating on the web and Hello Peter was diminished by the lack of commitement from most of your staff. Would I recommend HC to friends and family...not at all as they couldnt get it right even after having my application well in advance.