NM
Nosipho M

1 reviews | Active since Mar 2018

04 Dec 2024, 06:52

Terrible Service and Unauthorized Billing – Avoid Home Connect

Home Connect has been a terrible experience for me. I called to cancel my services a month before I moved and when I moved out at the end of September, they continued to debit my account. This has been going on for two months, and when I reversed the charges, they threatened me with legal action. Despite the estate notifying them that someone else has moved in, they’ve debited my account again this month. I no longer live there, but the charges persist. I strongly advise against using their services—opt for another internet provider instead.

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Replies (1)
Home-Connect
Home-Connect's reply04 Dec 2024, 06:55
Official
Dear valued customer, thank for the feedback. Kindly note that an agent will be in contact to assist.