Terrible service and my issue still no resolved

Update: from my previous time I reviewed it has taken a grand total of 3 emails (none of them received a response) and countless phone calls only to find out they had to resubmit my application to metro fibre. By the way I live in an apartment with an active fibre connection, nothing needs to be installed. Complaints fall on deaf ears and they have terrible communication. I called again today and my order was resubmitted to metro fibre. I cannot believe how lazy and *********** they are. I simply want fibre and I have a connection. How difficult is it. It’s also frustrating to have to keep on phoning them for updates and they don’t give me any updates. Please use another fibre service and save yourself the headache.