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Theo A

1 reviews | Active since Apr 2018

18 Mar 2024, 10:08

Terrible Service!

This is the 5th day that my internet has not been working. I logged a call with them on Thursday and still nothing has been done. I called them again yesterday (Sunday) and they put the blame on Vumatel once again. Then they said that Vumatel had still not had a look at anything and that the call would be escalated. I called them again this morning, and once again, they said that Vumatel didn't yet touch this call. They said that they would get back to me. Three hours has passed again and still no response once again. This is by far the worst service I have ever received, and clearly these guys are lazy and/or ***********. They are costing me extra money as I need to buy mobile data which cost an arm and a leg. They clearly don't care and do not know what the work customer service means!

0
Replies (2)
Home-Connect
Home-Connect's reply18 Mar 2024, 10:11
Official
Dear  Theo, thank you for the feedback. Kindly note an agent will be in contact shortly to assist. 
TA
Theo A's update19 Mar 2024, 07:19
Reviewer Update
So day 6 without internet!!! You guys gladly take my money every month without any service being delivered! Your agents keep putting the blame on Vumatel, but yet there has been no reason given why no one has actually come out or even had a look at my line! Stop pointing fingers and get my line sorted out today! I pay You and not Vumatel and it is your responsibility to get my line sorted out. This better be sorted out today, or else I will be moving over to an ISP that actually cares about their clients. Also, I will be taking this matter further and spreading the word about HC terrible service. I should be reimbursed for the entire month as well. Absolutely disgusting the way you guys operate and mess with peoples livelihoods.