GS
Gershi S
1 reviews | Active since May 2019
13 Apr 2021, 19:05
Terrible Service
Usually Home-Connect are great but I had a surge 3 weeks ago and the routers are damaged. But now they say its Vumatel's issue but I can't speak directly to Vumatel so its up and down. I have called and spoken to people 5 times and 3 weeks later I still have no internet. This is so frustrating I am thinking of leaving them.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
14 Apr 2021, 08:22Good day Gershi S, we apologize for the unpleasant experience. A support technician will contact you to assist with your query.
Home-Connect's reply14 Apr 2021, 08:22
Official
Good day Gershi S, we apologize for the unpleasant experience. A support technician will contact you to assist with your query.
GS
Gershi S's updateReviewer Update
16 Apr 2021, 08:13Within 20 minutes of me posting on Hello Peter I got a call from Home-Connect and a reply on Home-Connect with promises of immediate assistance. 3 days later and I have heard nothing from them and its now going into the 4th week of no internet. What must a person do to get their internet fixed?
GS
Gershi S's update16 Apr 2021, 08:13
Reviewer Update
Within 20 minutes of me posting on Hello Peter I got a call from Home-Connect and a reply on Home-Connect with promises of immediate assistance. 3 days later and I have heard nothing from them and its now going into the 4th week of no internet. What must a person do to get their internet fixed?
Home-Connect's replyOfficial
16 Apr 2021, 11:15Good day Gershi S, as advised by the senior agent. We're still waiting for feedback from vumatel. We will keep you updated.
Home-Connect's reply16 Apr 2021, 11:15
Official
Good day Gershi S, as advised by the senior agent. We're still waiting for feedback from vumatel. We will keep you updated.