TERRIBLE SERVICE

After struggling with Home- Connect since November, got told and emailed on the 22/02 that Router was on its way, an email was sent with a waybill number and connection codes. When I tried to track where router was, to my surprise the waybill number doesn't exist, did home connect send us that just to stop us complaining? the connection details are also non existence - so we were told when we again phoned to complain

We called twice yesterday and once today always to be told " we will call you back"

Are we going to be compensated for all the following up that we have been doing over last 2 months??????????????????