pR
pareshni R
1 reviews | Active since Nov 2012
10 Nov 2020, 09:00
Terrible service
I have tried calling home connect only to get transferred around- I have sent emails to which no one responds to. I was supposed to have gotten a router on Monday- I got no calls or emails from them. They indicated that the router will be dispatched on Friday and even though I will only receive this on Monday I will be debited from the day it was dispatched? who does that?? I still have not even received a reply from them nor have I gotten any calls on the router delivery. Terrible service
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
10 Nov 2020, 09:27Good day Pershni , Thank you for contacting Home-Connect . We do believe that our operations team have been in communication with you , and they are working on your matter .
Home-Connect Team
Home-Connect Team
Home-Connect's reply10 Nov 2020, 09:27
Official
Good day Pershni , Thank you for contacting Home-Connect . We do believe that our operations team have been in communication with you , and they are working on your matter .
Home-Connect Team
Home-Connect Team
pR
pareshni R's updateReviewer Update
12 Nov 2020, 14:39I usually never get through when I call home connect- Even though I did speak to a nice consultant, Kim, they have now sent my router to the old address where I do not live anymore. not sure how that simple step could have been messed up. No when I will receive this router or when this will be rectified. Now I probably won't have fibre till no idea when .
pR
pareshni R's update12 Nov 2020, 14:39
Reviewer Update
I usually never get through when I call home connect- Even though I did speak to a nice consultant, Kim, they have now sent my router to the old address where I do not live anymore. not sure how that simple step could have been messed up. No when I will receive this router or when this will be rectified. Now I probably won't have fibre till no idea when .