Terrible service

I really wish it didn’t have to come to this but I’m really out of options. Worst service from home connect and Vumatel combined. My WiFi stopped working and instead of communicating with the fibre provider (Vumatel) themselves, they keep sending me back and forth between the 2 teams. It has turned into a blame game with home connect saying the fibre line isn’t working and Vumatel saying the router is the issue. They’re busy expecting me to co-ordinate with their provider instead of reaching out to them directly. Their favourite response is a “ticket has been logged and it will be escalated “. All of this back and forth while continuing to charge me for internet I can’t even use. Absolutely appalled by the level of service and lack of accountability. They don’t even reach out for updates, I’ve had to message them multiple times a day to give THEM updates from the Vumatel technician. Absolute waste of money and not worth the hassle. Worst part isn’t even the delay, it’s the fact that there’s no clear timelines and updates on what the issue is and who’s responsible for fixing it. They all just blaming each other without taking accountability. They also somehow managed to charge me more for this month than they’re supposed to, even though my internet is still not working.