Terrible service

For 5 days I do not have wifi, on a daily basis I call Home connect 3-4 times and I still don't have a working line. Technicians promise to call me back and they never call back. There is no manager on duty and no escalation yet at the end of the month my account gets debited what for, service not rendered? This is very frustrating, we live in trying times where people have to do whatever it takes to secure their jobs and income yet service providers such as Home connect are very relaxed about services and offer pathetic service. I cannot do my job with no wifi