Terrible runaround !!! Greedy company with even worst customer service

I wish I could rate a zero ...I had the worst experience with them ever !!! So I knew I was shifting gave them in advance that I will be relocating they advised me it would be free this was July the 1st 2023 I had told them I need the fibre up and running by the 1st as I need it for work ...so in July my bill came for August which I gladly paid ....mind u still awaiting for them to confirm that relocation is going through successfully...I called them multiple times which I even had agents just ending the chat on their WhatsApp portal I have all the messages I even spoke to a manager who I told they have all my details on system why do they need knew details he then went to some department and they said its oki to use the old proof of address...the next day he calls and says I need a new proof of address I then went and got it as I need this relocation !!! For so many agents to give me false info stating the address has fibre there and what not. I had told them I'm shifting into a cottage the main house has connection I need mine ...they then eventually only sent some men to install it on Saturday that was the 5th August they said a technician will.come and do something the Monday and it will be good to Go he came Monday n still I have no connection mind you he left stuff on floor and could nor tell me as to why its not connecting to Mt surprise I get a new bill for the 8th August to 31st August...knowing I paid them this mkes me mad the run around just to relocate with them and then this ...another damn payment and I still have no Internet I send messages to agents they reply stating who I'm speaking to and then they go silent...I would love this resolved my contact details are ***..which is same number linked to account for home-connect