Terrible inefficient company

A terrible company. I have a fibre connection in my home. They just needed to deliver the router and activate. The more I tell them this the more they don’t listen and have added me to a queue for installation for which I am still waiting 3 weeks later. Communication is terrible. No one has rep**** to my emails. Nobody believes me when I say there’s fibre here. Also trying to cancel the “installation” and it’s with great difficulty as well. Use another company for your fibre connection and save yourself the trouble.