Terrible customer support

I've wanted to leave this review 2 weeks ago, because my internet issues started then. I wanted to give them time to figure things out, but clearly they have no intention of providing decent support. The communication is pathetic, and I have no idea why they have a account app because I've only once received and outage notification.

Oh, and that support ticket I left 1.5 weeks ago? Nothing yet.

I understand that most network issues might come from Vumatel, but there is no excuse of such terrible support.