Terrible Customer Service - non existent.

So we moved over to Home Connect. We've been with them for 2 weeks. We signed the documents that say we're a customer... we approve a debit order to go through from our account etc etc

Sunday we receive an sms that says our account is in arears - if we don't pay they will suspend our internet. We check our emails and bank account - confirm that we in fact did sign approval for a debit order.... but nothing was deducted from our account.

We tried their app, their website... some pages weren't able to load, the app didn't load. We took screenshots of the pages on the app login portal that gives an error 404. So trying to help ourselves didn't work either.

We tried to call their service center. They're closed on a Sunday. We email them, include a POP and ask in the email for a call-back so that we can resolve the issue of no debit order going off.

Monday comes and goes - no one calls us. Monday evening, we get an sms - our account is suspended due to lack of payment.

We then call them again, FINALLY manage to get through to a consultant, who tells us she can't assist - we need to speak to someone in accounts. We ask her to put us through to someone, she says no we need to email them. We ask her to at least from her side log a ticket and request an urgent call back.

Again, a day has passed.... no one has contacted us. No one has made any real attempt to help us or give us constructive feedback. It's our first 2 weeks with this service provider and we are regretting the change over to Home Connect.