Terrible customer service
I have been struggling from November to get an istallation, first you couldn't because I had ordered from another company, then I cancelled with Vodacom, sent the cancellation email, then you had to check with Vumatel, I have personally checked with Vamatel, who told me to go back to you!!! 2 months later still nothing!!!! Terrible customer service, terrible feedback, I have logged various tickets no-one comes back to me. If this is the beginning I think I should reconsider Home connect
Helpful (0)
Replies (10)0
Replies (10)
Home-Connect's replyOfficial
08 Feb 2021, 14:49Good day Fatima , Thank you for contacting Home-Connect and thank you for taking our call . As per telephone discussion your order was sent through to vumatel and we will keep you updated
Home-Connect Team
Home-Connect Team
Home-Connect's reply08 Feb 2021, 14:49
Official
Good day Fatima , Thank you for contacting Home-Connect and thank you for taking our call . As per telephone discussion your order was sent through to vumatel and we will keep you updated
Home-Connect Team
Home-Connect Team
's updateReviewer Update
11 Feb 2021, 11:38please can you contact me
's update11 Feb 2021, 11:38
Reviewer Update
please can you contact me
Home-Connect's replyOfficial
11 Feb 2021, 11:47Good day Fatima , We tried contacting you with no success
Home-Connect's reply11 Feb 2021, 11:47
Official
Good day Fatima , We tried contacting you with no success
's updateReviewer Update
11 Feb 2021, 14:35Apologies, my phone went flat, please can you call
's update11 Feb 2021, 14:35
Reviewer Update
Apologies, my phone went flat, please can you call
's updateReviewer Update
17 Feb 2021, 12:33when will I expect to get router? installation was done a week ago?
's update17 Feb 2021, 12:33
Reviewer Update
when will I expect to get router? installation was done a week ago?
's updateReviewer Update
18 Feb 2021, 09:17No response for yesterday's query, Installation was done last week, yet no router, and no fibre yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A good thing that I didn't remove this complaint
A good thing that I didn't remove this complaint
's update18 Feb 2021, 09:17
Reviewer Update
No response for yesterday's query, Installation was done last week, yet no router, and no fibre yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A good thing that I didn't remove this complaint
A good thing that I didn't remove this complaint
's updateReviewer Update
23 Feb 2021, 11:30I have been billed, yet no router has arrived. Also was told by Edna that I would get 1st month for free because of fustration we have had since November, yet have been billed full cost.
's update23 Feb 2021, 11:30
Reviewer Update
I have been billed, yet no router has arrived. Also was told by Edna that I would get 1st month for free because of fustration we have had since November, yet have been billed full cost.
Home-Connect's replyOfficial
23 Feb 2021, 11:39Good day Fatima , please note that you received an invoice as you were connected yesterday and invoicing was processed midnight . Our accounts team will credit your invoice . You will only be billed your pro-rata . 30 days will be for free .
Home-Connect's reply23 Feb 2021, 11:39
Official
Good day Fatima , please note that you received an invoice as you were connected yesterday and invoicing was processed midnight . Our accounts team will credit your invoice . You will only be billed your pro-rata . 30 days will be for free .
's updateReviewer Update
23 Feb 2021, 16:27Thank you, the router hasn't arrived yet, so how can we be charged
's update23 Feb 2021, 16:27
Reviewer Update
Thank you, the router hasn't arrived yet, so how can we be charged
's updateReviewer Update
23 Feb 2021, 16:37Router hasn't been received yet!!!
When tracking with this is message I get with waybill number HOME-CONNECT has sent
image.png 34.02 KB
When tracking with this is message I get with waybill number HOME-CONNECT has sent
image.png 34.02 KB
's update23 Feb 2021, 16:37
Reviewer Update
Router hasn't been received yet!!!
When tracking with this is message I get with waybill number HOME-CONNECT has sent
image.png 34.02 KB
When tracking with this is message I get with waybill number HOME-CONNECT has sent
image.png 34.02 KB