Terrible Customer service

Ongoing bad service from Home Connect - they made a billing error on their side resulting in double what they were suppose to debit coming off of my account, after calling and emailing i finally got a response to say it would take 5- 10 days to refund. I have expressed that i cannot wait for that long to receive my money back. I have been told that they only process refunds on Thursdays and will have to wait until then. Understandably i have lost all my patience with them. Home Connect has provided terrible customer service, inconvenienced me and made little effort to rectify their mistake. I was told on a call at 12:21 that someone would get back to me and I still haven't heard anything. I guess ill have to wait for my refund to be processed on Thursday. But its actually a blessing because while iv been waiting for this to be resolved I have had more than enough time to find myself another service provider :)